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Monday, August 14, 2017

New Website

We are excited to announce our new website will be launched on Friday, August 18, 2017!  

The updated site will make it easier for you to pay your bill, report a problem, get information about events and learn more about us.  The updated website will continue to provide you with key information on our customer service, operational departments, reports, educational resources, company announcements, blog, Facebook and more.

Thursday, August 3, 2017
Kids are getting ready to venture off to another year full of classes, learning challenges and new experiences. Parents and grandparents are working hard to make sure they have what they need to make the best of the new school year. Columbus Water Works’ team members are proud to have been able to contribute to the United Way of the Chattahoochee Valley’s annual “Stuff the Bus” campaign gathering school supplies for families who need a little extra support.

This year’s “Stuff the Bus” campaign collected and distributed 5,226 filled backpacks to Title 1 schools for kids K-2 in Columbus, Phenix City, Russell County and Harris County. 33 additional boxes of supplies were also donated to schools for teachers to allocate to their students in need throughout the school year. This event provides needed support to our children allowing them to focus on learning instead of focusing on things they need.

The Columbus Water Works cares about our youth and wish everyone a safe and productive school year.

For more information about United Way of the Chattahoochee Valley and the services they support, please visit: https://www.unitedwayofthecv.org/

Friday, July 21, 2017

Columbus Water Works, Keep Columbus Beautiful and the Muscogee County Sheriffs Department are teaming up again, to hold another Grease Recycling and Pharmaceutical Disposal Event! On Saturday August 5, 2017 from 10am to 2pm we will be at the old K-Mart on Macon Road and K-Mart on Airport Thruway collecting used cooking grease and old or unused medications. Please join us in our efforts to protect the environment by bringing your used cooking grease and old medications for recycling and proper disposal.

The recycling of old medications and used cooking grease are a part of our initiative to be good stewards of the environment. By collecting them, we help to prevent the clogging of sewer lines which can be costly as well as provide a supplemental power source for our wastewater treatment plant.

If you can’t make it to the event, there are also eight (8) stationary drop-off sites located throughout Columbus.  These sites are available 24-hours a day, 7 days a week for your convenience. Thank you for your assistance in keeping cooking grease out of the sewer lines.

To learn more about this event, please visit our website: www.cwwga.org

Wednesday, June 28, 2017
There continues to be a rising concern over people posing as utility employees to gain access to a person’s home, business, or personal information.   At Columbus Water Works (CWW) we take this issue very seriously, as the security and safety of our customers are extremely important to us.  We encourage our customers to be alert of impostors posing as CWW employees and to contact us should you ever have any questions or concerns.

Here is a list of things you should know to help identify if you are really dealing with a CWW employee.

  1. All CWW Employees have a Photo ID Badge identifying their name and employee number.  If you are uncertain of the validity of any of our team members, please ask to see their CWW Identification Badge.  If you are still unsure if they work for CWW, you may call our main customer service number at 706-649-3400 to speak with a service representative.  They will be able to verify the employee by ID Badge number and confirm the service order assignment which authorizes them to be at your location. 
  2. If there is work being performed in the vicinity of your location, CWW employee may have a need to knock on your door to notify you any potential disruptions to your service.  Otherwise, CWW employees should only come to your home if prior arrangements have been made with our customer service area to complete a service order, for example, to perform meter installation or to reread your meter.  
  3. CWW employees will never come to your home or office location asking for personal information or money.
  4. CWW will not initiate a telephone contact to individual residential customers to request immediate payment on the account in order to avoid disconnection of services.  If you receive a phone call requesting immediate payment on your account from someone alleging to be a CWW employee, please report the issue to the authorities.
  5. All service vehicles for CWW personnel or any of our contracted workers will be clearly identified by an appropriate organizational logo.


Thursday, June 22, 2017
Independence Day

Independence Day, also commonly referred to as the Fourth of July, is a federal holiday commemorating the adoption of the Declaration of Independence on July 4, 1776.

In addition to many community events celebrating our history and traditions, many of our customers will enjoy family and friends, along with fireworks, parades, barbecues, and picnics. 

In recognition of the July 4 holiday, our office hours are listed below:   

Columbus Water Works Holiday Hours

The Columbus Water Works customer service office, located at 1421 Veterans Parkway, will be closed from 11:00 a.m. – 2:00 p.m. on Friday, June 30th for our Annual Meeting.  The Customer Service lobby will reopen at 2:00 p.m.

The Drive-thru will be closed from 11:00 a.m. – 5:00 p.m.

All Columbus Water Works offices will be closed on Monday, July 3rd and Tuesday, July 4th for the Fourth of July holiday. 

To make a payment on your account, using a credit card or e-check, you may access our automated payment line at (855)748-1350.  Please have your account number available in order to log on to utilize the system.  You may also deposit your payment in our Drop Box located in our customer parking lot located on Veterans and 14th Street or you may also make a payment at any CB&T Bank location. 

To report a water or sewer emergency during this time, please call (706) 649-3400.  Emergency crews will be available. 

We will resume regular business hours on Wednesday, July 5.

For more information about our services, please visit our website at www.cwwga.org or follow us on Facebook.

Have a wonderful and safe July 4th Holiday!

Wednesday, June 7, 2017
The Columbus Water Works (CWW) will be mailing the annual drinking water quality report directly to our customers this week.  The water quality report is also referred to as the Consumer Confidence Report. This report is a summary of the quality of water provided to customers in 2016. Included are details about where your water comes from, educational health information, what it contains, and how it compares to water standards set by the state and federal regulatory agencies.

The tap water provided by CWW is regulated by the Safe Drinking Water Act (SDWA) to ensure that public health and safety are protected through safe and reliable drinking water supplies.  We are pleased to report to you that the quality of our drinking water is excellent and that CWW is in compliance with all state and federal guidelines for drinking water.  CWW is committed to delivering the best quality drinking water.  We remain vigilant in meeting the challenges of source water protection, water conservation and community education while continuing to serve the needs for all of our water users 24/7.

 If you do not receive your copy of the report, or would like to obtain an additional copy, you may visit CWW’s Main Office at 1421 Veterans Parkway or go to www.cwwga.org.
Monday, May 22, 2017
Memorial Day
Memorial Day is a federal holiday designed to honor the men and women who have died while serving in the U.S. military. During this time, they are remembered for their contributions to the safety and freedom of our country. Without their dedication to protect us, we would not be the politically, socially, and economically sound nation that we are.

American citizens gather today to honor the fallen through parades, cookouts, and by decorating their gravesites. The U.S. Congress has also established a National Moment of Remembrance for Memorial Day, which asks Americans wherever they are on Monday, May 29, 2017 at 3pm local time, to pause in an act of national unity for one minute.

In observance of Memorial Day, Columbus Water Works’ offices will be closed on Monday, May 29, 2017. Emergency Crews will be available, if you have a leak or other water related emergencies, please call 706-649-3400.

For more information regarding Memorial Day, visit: http://www.history.com/topics/holidays/memorial-day-history

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Friday, May 12, 2017
Columbus Water Works invites you to come celebrate Drinking Water Week with us Saturday, May 13, 2017 from 10am to 2pm.We will be hosting an Open House for the community at our North Columbus Water Resources Facility, located at 5301 River Road, Columbus, Ga 31904.

You will have the opportunity to tour our facility, learn about how we clean your drinking water, and enjoy the fun activities with your entire family. Your kids are sure to enjoy the bouncy houses, face painting and other activities. We will also have representatives available to answer any questions you may have related to our water treatment processes and our organization.

This is the perfect family outing to enjoy the sun, learn and have a great time. We look forward to seeing you tomorrow!

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Tuesday, April 18, 2017

As part of our Collection System Rehabilitation project, Layne Inliner, LLC will be working along Victory Drive closing approximately 300ft of the right-hand southbound lane beginning Thursday, April 20, 2017.  Pending any unforeseen delays, this work is expected to be completed on Thursday, May 4, 2017.

Please see the map below detailing the affected traffic lane.

Victory Drive

We appreciate the community’s understanding and patience while we work to complete this project. 

Please follow us on our Facebook page for updates and additional information about the status of this project as well as other construction projects.

Monday, April 10, 2017

Dont Flush

Did you know that flushing the wrong things down your toilet or pouring them down your drain can be extremely costly and cause damage to your home, neighborhood and city? Keep reading to find out how…

Every time you use your toilet, shower, washing machine, garbage disposal or dishwasher, wastewater leaves your home through pipes that connect to the Columbus Water Works’ sewer system. When the wrong items are flushed or poured down your drain, it can cause sewer backup in your home, sewer releases to the environment and damage our water system. This would have a major impact on many and cost us all a great deal of money to repair the damage.

So, what can you do to help prevent such an ordeal from happening? You can be mindful of what you flush down your toilet, pour down your drain and take responsibility with us for the protection of our sewer system. Below is a list of products that should not be flushed (nor poured), because they do not dissolve in your drains and clog pipes and pumps.

  • Paper Towels/Rags Diapers

  • Disinfecting Wipes/Baby

  • Wipes Disposable Wipes/Products

  • Cat Liter

  • Food Products

  • Mop Refills

  • Dental Floss

Lastly, remember the 3 P’s, which are the only things you should flush down your toilet. They are:

  • Pee

  • Poo

  • Paper (Toilet)

Watch our “What Not to Flush” video here.

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Monday, March 27, 2017

Fix a Leak

Thank You for attending the Fix-a-leak Week event last week at The Home Depot. We had a great turn out and enjoyed being able to talk with everyone who attended the event.  In addition to the customers who visited us at The Home Depot, there were also several customers who stopped by the information table at our Main office. 

If you were unable to stop by and visit us, we will be able to answer your questions at our Open House Event on May 13.  Follow the link for information on the Open House Event.

Monday, March 20, 2017

Columbus Water Works invites you to join us for our Fix-a-Leak Week event on Thursday, March 23, 2017, from 10am until 2pm at The Home Depot, 2891 Sowega Drive in Columbus.  We will be handing out information on the importance of detecting and fixing leaks to help you become responsible water users and save money on your water bill.  We will also be giving out free water leak detection kits (while supplies last) to assist you in your efforts to save water.

Fix-a-Leak Week is an annual event sponsored by the Environmental Protection Agency’s WaterSense Program.  Columbus Water Works is a proud partner of this program, committed to educating our customers on the importance of responsible water use and how much of a difference repairing even the smallest water leak can make.  For example, did you know that a faucet dripping at a rate of one drip per second can waste more than 3,000 gallons of water in one year?  One small, easy fix can save a lot of money and water, if repaired immediately.

To learn more, come see us Thursday at The Home Depot and become a leak detective!

If you cannot make it on Thursday, we will have information available all week, March 20 thru March 24 at our main office located at 1421 Veterans Parkway.

For more information on WaterSense, its partners and other programs please visit: https://www3.epa.gov/watersense/

Follow us on Facebook for updates and event information.

Tuesday, March 14, 2017

As part of our ongoing sewer line maintenance program, Columbus Water Works has a current project underway in the Lakebottom area along Cherokee Avenue. This project involves identifying and removing tree roots from sanitary sewer lines, which will prevent backups and overflows in the sewer system.

Beginning on Wednesday, March 15, 2017, Layne Inliner, LLC will be relining the sanitary sewer lines that required root removal.  The new liner will rehabilitate the sewer lines and prevent the tree roots from re-entering the line.  During this time, approximately 550 feet of southbound traffic will be limited to one lane along Cherokee Avenue, just north of Garrard Street.

Please see the map below showing the affected traffic lane. Pending any unforeseen delays, this work is expected to be completed by Friday, April 7, 2017.

As part of this project, pumping equipment will remain in place to ensure the reliability of sewer services for customers in the area.  For the safety of pedestrians, some areas near this equipment and around the road closure areas are identified as having restricted or limited access.  We appreciate the community’s understanding and patience while we work to complete this project.  Our goal is to restore the park area for full public use as quickly and as safely as possible.

lane closure map

Please follow us on our Facebook page for updates and additional information about the status of this project as well as other construction projects.

Thursday, March 2, 2017

Columbus Water Works announced today that the Georgia Department of Environmental Protection Division (EPD) has lifted the drought declaration affecting Muscogee County.  The EPD cited improved groundwater and improved stream flow levels for the removal of the drought restriction requirements.  The drought restrictions were issued on November 16, 2016, due to below normal rainfall conditions, resulting in low stream flow levels over the past several months.

Muscogee County is one of 55 counties which have been removed from the Levels 1 and 2 Drought Response in place since November 2016 and now are designated as non-drought.  The removal of the drought restrictions permits CWW customers to return to non-drought outdoor watering regulations outlined in the 2010 Georgia Water Stewardship Act.  Under this regulation, outdoor watering is permitted daily between the hours of 4 p.m. and 10 a.m.

“We commend the residents of Columbus and the surrounding areas for complying with the restrictions and supporting conservation to use water wisely during our drought,” said Columbus Water Works’ President, Steve Davis.  “The development of drought-resilient water resources and a sustained emphasis on water-use efficiency means that Columbus Water Works will continue to have a safe and reliable water supply for future generations.”

Please follow us on our Facebook page for updates and additional information on drought regulations and other projects.

Monday, February 13, 2017

Columbus Water Works will be replacing a 30-inch sewer main traveling along the South Lumpkin Road Roundabout.  This work will require the area to be closed to all traffic for three (3) weeks. Construction will begin on Wednesday, February 15, 2017.  Pending any unforeseen delays, the roundabout is scheduled to re-open on Thursday, March 9, 2017.

During construction, all traffic will be detoured to bypass the closed roundabout, utilizing Fort Benning Road. Detour signage will be prominently displayed along the entire route. See the below map of the detour for more information.

Please follow us on our Facebook page for updates and additional information about the status of this project as well as other construction projects.

 Detour Map

Monday, February 6, 2017
Oxbow Meadows LakeThe Columbus Water Works, Oxbow Meadows Environmental Learning Center and Southeastern Lake Management worked with Keep Columbus Beautiful Commission to collect Christmas Trees after the holiday season.  The collected trees are being given new life, as they provide a healthy habitat for the fish in Oxbow Meadow’s lake.

Roughly three (3) years ago, we discovered that the lake had nearly been taken over by duckweed and other invasive species of grass.  In an effort to correct this issue, Southeastern Lake Management was brought in to remove the grass from the lake.  During this process, Columbus State University and other local school students were able to test the lake for water quality and learn more about the diverse flora and fauna.  Although their efforts to remove these invasive plants have been successful, adequate cover for the fish was also removed.  The significant reduction of cover created an issue for the fish. Smaller fish had no cover and hunting became exhaustive for predatory fish.  By re-using recycled Christmas trees to provide the needed cover, we hope to restore a healthier habitat.

On January 31, 2017, approximately 200 recycled Christmas trees were attached to cement blocks anchoring them vertically in the water and scattered throughout the lake.  Additional studies are scheduled for later this year to determine the success of this project.

Monday, January 23, 2017

Columbus Water Works, Keep Columbus Beautiful and the Muscogee County Sheriff’s Department would like to say THANK YOU to all those who came out and supported the Grease and Pharmaceutical Recycling Event on Saturday, January 14, 2017.  The response from the public was outstanding! The 305 people who came out to see us on Saturday dropped off 350 gallons of cooking grease and 593 pounds of old medications!!  Those who participated demonstrated the willingness and personal effort to do their part in helping us protect the environment.

We would also like to give a special thank you to K-Mart on Airport Thruway and K-Mart on Macon Road for allowing us to utilize your property for the recycling event.

We all can be environmental stewards by supporting programs such as these to keep pollutants out of the sanitary sewer system and, in turn, out of our natural environment.


Monday, January 16, 2017
mlkDr. Martin Luther King, Jr. is one of the world’s most prominent civil rights leaders. He is responsible for championing the cause of equality and justice for African Americans during the 1960’s Civil Rights Movement. His approach of nonviolence and civil disobedience, including boycotts, sit-ins, and marches, were effective in driving change in U.S. legislation, which would improve the quality of life for African Americans. 

Beyond the advancement of African Americans, Dr. King had a vision of a truly united nation regardless of race or skin color. In his infamous “I Have A Dream” speech, delivered on August 28, 1963 during the March on Washington for Jobs and Freedom, he stated this vision by proclaiming that one day “little black boys and black girls will be able to join hands with little white boys and white girls as sisters and brothers.” He believed that love and unity was a stronger force than hatred and division.

In remembrance of Dr. Martin Luther King, Jr. and his legacy, let’s love one another regardless of our differences. Let’s unite as Americans in declaration of equality and justice for all.

Columbus Water Works wishes you well as you celebrate this important day. In honor of Dr. King, our offices will be closed on Monday, January 16, 2017. Emergency Crews will be available, if you have a leak or other water related emergencies, please call 706-649-3400.

To learn more about Dr. Martin Luther King Jr. and his efforts to bring change during the Civil Rights Movement, visit http://www.history.com/topics/black-history/martin-luther-king-jr

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Thursday, January 5, 2017
Columbus Water Works and the Columbus Consolidated Government have established a detour (see map below) around the collapsed section of the Riverwalk located approximately 150 yards north of Bulldog Bait and Tackle behind the National Civil War Naval Museum and in proximity to Rotary Park.  We ask that pedestrians and bikers continue to avoid the restricted area until the Riverwalk is repaired, as the safety of our citizens is still our primary consideration.  Our goal is to restore the Riverwalk for public use as quickly and as safely as possible.
Riverwalk Detour
Please follow us on our Facebook page for updates and additional information about the status of this project as well as other construction projects.
Tuesday, January 3, 2017
Due to heavy rains over the past two days, a section of the Chattahoochee River bank on the Riverwalk has collapsed.  This area of failure is located approximately 150 yards north of Bulldog Bait and Tackle (behind the Confederate Naval Museum and in proximity to Rotary Park).

With the safety of our citizens as our primary consideration, this area of the Riverwalk has been closed and pedestrians and bikers are asked to avoid this area until further notice.  Columbus Water Works has initiated coordination efforts with the Columbus Consolidated Government to establish a temporary by-pass detour until the repair to this area is completed.  Our goal is to restore the Riverwalk for public use as quickly and as safely as possible.

Please follow us on our Facebook page for updates and additional information about the status of this project as well as other construction projects.
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