Payment Options

Payment OptionsWe know our customers have busy lives and need choices when it comes to making payments for services. That is why Columbus Water Works is pleased to offer a variety of options when it comes to paying your bill, whether it's by phone, online or in-person. Check out the options below to see which one best fits your needs.

Important Information

Payment Arrangements
Please remember that your water bill is due when received. Prompt payment is critical to ensuring all customers can continue to receive the most cost-effective service possible. However, Columbus Water Works also recognizes that situations may arise that may make on-time payment of your bill difficult or impossible. You may request an extension using eTAP online or eTAP by phone 1-855-748-1350. A customer service representative is also available at 706-649-3400.

If your water service is temporarily discontinued for lack of payment, a delinquent fee will apply to the outstanding balance. Please note that a responsible party must be present at the property in order for service to be restored. Water service will be restored on the same day that service was disconnected for non-payment if the full payment is received and a customer service representative is notified by 2 p.m. If payment and customer service notification is received after 2 p.m., service will be restored on the next business day.

Returned Checks
If a written check is returned, the check and all applicable charges will need to be paid at CHECKCARE systems, located at 153 Smithville Church Road # 200 or Post Office Box 9620, Warner Robins, GA 31905-9620. Telephone number is 1-800-848-1906.

Electronic Checks returned for insufficient funds and all applicable fees, and billed balance returned for insufficient funds must be paid at the Columbus Water Works office located at 1421 Veterans Parkway. A small handing fee will be charged. If water services are interrupted for a returned check or electronic check, full payment of the check, applicable fees, and the billed balance must be paid prior to restoration of service. Only cash, money order or credit/debit card will be accepted for payment. The occurrence of two returned checks on any account within a 12-month period shall place the customer on a "cash only" basis. The customer may request their account to be reviewed for acceptability of payment by check after one year.